Refund policy

Return, Refund & Exchange Policy

We accept returns within 1 day of delivery for eligible items. To initiate a return, please contact us within 24 hours of receiving your order. The item must be in its original condition, unused, and in its original packaging.

Instead of a refund, we offer store credit or an exchange for an item of the same value in our webstore. Shipping costs for the second shipment are not covered and will be the responsibility of the customer.

Non-Returnable Items

Due to the nature of our handmade and custom-crafted items, certain products may not be eligible for returns. Please check the product description before purchasing.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 1 day of delivery with clear photos of the issue. We will assess the situation and may offer a replacement or store credit at our discretion.

Cancellations

Orders cannot be canceled once they have been processed. Please double-check all details before completing your purchase.

Customer Satisfaction

We value our customers and strive to provide excellent service. If you have any concerns, feel free to reach out to us at allthingsoceanbali@gmail.com

By purchasing you agree to these terms. Thank you for your support!